(a) our online stores at www.madcapglobalmusic.com, www.happy-health.com.au, www.lanoshop.com.au
(b) our websites at https://www.madcapglobal.com, https://madcapglobalcommodities.com, https://madcapglobalentertainment.com, https://madcapgloballogistics.com, https://madcapglobalmarketing.com, https://madcapglobalpackaging.com
2. The kinds of Personal Information that we collect and hold
For the purpose of conducting our business and providing the Services, we may collect the following categories of Personal Information about individuals:
(a) (Identity Information) name, signature, location, website address, date of birth, nationality, license & registration details, bank account details, family details, employment details, educational qualifications and third-party usernames;
(b) (Contact Information) email address, social media profiles, telephone & fax number, third-party usernames, residential, business and postal addresses;
(c) (Behaviour Information) habits, movements, trends, decisions, webpage views, online activity, associations, memberships, finances, purchases;
(d) (Internet Data) Internet Protocol or "IP address", referring web site addresses, browser type, operating system, domain name, access times and other data typically collected by analytics services like Google Analytics; and
(e) (Business Information) business or project, if it is run in the individual’s personal capacity, including information on professional affiliations or services offered.
3. How we collect Personal Information
We collect Personal Information in three main ways:
(a) from the individuals to whom the information relates;
(b) from third parties; and
(c) via automated electronic means. We collect Personal Information from individuals when an individual:
(d) (Registrations / Subscriptions) registers or subscribes for a service, list, account, membership, connection or other process whereby that individual enters his or her details to apply for, receive or access something, including a transaction;
(e) (Contact) contacts us via any medium, including telephone, fax or email;
(f) (Services) accesses and uses the Services; or
(g) (Agreement) negotiates or enters into a business arrangement with us, including for music recording, publishing or distribution. We collect Personal Information about individuals from other entities when:
(h) (Referrals) a third party refers us business;
(i) (Research) we conduct research on potential clients, and the individuals associated with those potential clients. We collect Personal Information via the following automated processes:
(a) (Logs) when you visit our website, our server may log details about your visit such as your IP address, the time and duration of visit, the link from which you visited, and information about your browser and operating system;
(b) (Cookies) we will likely place a cookie on your hard drive when you visit our website.
4. How we hold Personal Information
We hold and store Personal Information on our own servers or on third party servers located in Germany. We may combine or link Personal Information about you that we collect on one occasion, with Personal Information about you that we collect on other occasions. We and our employees, contractors and other authorised representatives will take all reasonable precautions to protect Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks. We secure Personal Information that we collect by:
(a) (Credentials) using authentication credentials for each portion of the data storage infrastructure that we control in accordance with best practice;
(b) (Passwords) using specialized software to generate passwords that are less vulnerable to “brute force” attacks;
(c) (Encryption) using specialized encryption algorithms and software to store passwords and forcing one-way encryption to prevent reverse-engineering of these the passwords that we generate;
(d) (Session Expiry) forcing time-out of authentication sessions and requiring re-authentication to minimise risk associated with idle connections;
(e) (Firewalls) using both server and network firewalls to control access points in and out of the data storage infrastructure;
(f) (Network Traffic Encryption) using Secure Sockets Layer (SSL) technology to secure transmissions both to and from the data storage infrastructure; and
(g) (Reputable Vendors) ensuring that the third party providers holding data and information on our behalf are reputable vendors taking reasonable steps to secure the information. By using any part of the Services, individuals acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Individuals provide information, including Personal Information, to us via the Services at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
5. The purposes for which we collect, hold, use and disclose Personal Information
We collect, hold and use Personal Information for the purpose of providing the Services to individuals, since the Services often involve dealing in Personal Information. This includes holding and using the Personal Information so that we can:
(a) (Identify) identify individuals for the purpose of providing the Services;
(b) (Communicate) communicate with individuals for the purpose of providing the Services, including communications about our goods and services; marketing and promotions; and competitions, surveys and questionnaires;
(c) (Transact) transact with individuals for the purpose of providing the Services; and
(a) (Hosting) cloud and web hosting service providers;
(b) (Saas) providers of software as a service;
(c) (Support) providers of IT support services, web and software development;
(d) (Data analytics) data analysis service providers; and
(e) (Online payment) providers of online payment systems. We will only share Personal Information with these third parties to the extent reasonably necessary to perform their functions, in order to make our Services more effective and affordable. We may also disclose Personal Information about users of our Services by publishing it or making it available on our website. This includes:
(f) (Shop) publishing details about artists whose music we sell or promote, or details about the origin of goods on our website; and
6. How an individual may access and correct Personal Information. You can:
(a) request access to the Personal Information that we hold about you; and
(b) request the correction of Personal Information that we hold about you. If you wish to access the Personal Information that we are holding about you, or correct Personal Information that we are holding about you, you can contact us using the following details:
Position Title: Stephen Morris, Managing Director
We reserve the right to refuse access or correction where there are reasonable grounds for doing so, for example if:
(a) the request is frivolous;
(b) providing access would be unlawful or would compromise the privacy of another person; or
(c) the correction requested would result in our records being misleading or inaccurate.
7. How an individual may complain about an APP breach, and how it will be handled
(b) When you notify us of a complaint about our handling of your Personal Information, we will deal with the complaint by responding to it in writing within 14 days.
(c) We will endeavour to work with you to resolve the complaint entirely within 30 days, although that period may be longer if it is reasonable.
(d) If you are unsatisfied with our response, you may make refer the complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
8. Disclosure of Personal Information to overseas recipients
(a) Our use of third party service providers, such as online payment providers, may result in the transfer of your Personal Information to overseas recipients. Currently, we store some data in Germany. You may not have the same rights in relation to the handling of your Personal Information by overseas recipients as you would under Australian privacy law. For more information on where such information may be stored or processed, contact us using the details in paragraph 6 above.
(b) By providing us with Personal Information, you consent to the transfer of your Personal Information to recipients outside Australia.
(c) If you consent to such transfer, we will not be accountable for overseas recipients’ handling of your Personal Information.
(d) In any event, we take reasonable steps to ensure that the Personal Information that has been transferred will not be held, used or disclosed by the recipient of the information inconsistently with the APPs.